Returns & Refunds Policy
All Sales Are Final
Because Chicagoland Peptides sells high-purity research materials that cannot be re-certified, re-stocked, or verified as unaltered once they leave our chain of custody, all sales are final. We do not accept returns or issue refunds except under the specific circumstances below.
By placing an order, you acknowledge and agree that:
- Products are purchased strictly for lawful research use, per our Research Use Only (RUO) Policy.
- You have verified the items, quantities, and shipping details in your order before completing payment.
- Orders cannot be cancelled once payment has been processed and fulfillment has begun.
Exceptions — When We Will Issue a Refund or Replacement
Damaged in transit. If your order arrives with visible damage to the outer packaging, vial, or seal, contact us within 5 calendar days of confirmed delivery with clear photos of the packaging and product. Approved claims are resolved via replacement or refund, our choice.
Wrong item or fulfillment error. If you received the wrong product, wrong size, or an incomplete order, contact us within 5 calendar days of confirmed delivery with photos of what was received. We'll correct the error at no cost to you.
Lot/COA discrepancy. If independent testing indicates a material discrepancy between a product and its published Certificate of Analysis, contact us with your documentation. We will investigate the lot and determine next steps, which may include replacement, refund, or lot recall.
All exception claims must be submitted through orders@chicagolandpeptides.com within the window stated above. Claims submitted after the window, or without required documentation, may be denied.
What Is Never Eligible for Return
- Opened, reconstituted, or used product
- Products past the 5-calendar-day claim window
- Orders refused at delivery or returned to sender without prior authorization from us
- Buyer's-remorse or "changed my mind" requests
Refund Processing
Approved refunds are issued to the original payment method within 5 business days of resolution. Approved replacements ship within 5 business days at no additional shipping charge.
Chargebacks
Initiating a chargeback without first contacting us to resolve the issue directly violates our Terms of Sale. For any chargeback filed on a delivered, refused, or claimed-lost order, we will submit full documentation — order confirmation, carrier delivery records, product photos, and this policy — to the payment processor to contest the claim.
Shipping Note
All orders ship flat-rate at $14.95. Shipping charges are non-refundable except in cases of our fulfillment error.